Privacy Policy

Last Updated: May 2026

Play District Soft Play Rentals respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website, contact forms, booking inquiry forms, email, and other communication channels.

Information We Collect

When you contact us or submit a booking inquiry, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Event date and event time
  • Venue or event location
  • Package selection
  • Theme and colour preferences
  • Add-ons or special requests
  • Message details submitted through our forms
  • Optional inspiration photos or uploaded files

How We Use Your Information

We use the information you provide to:

  • Respond to your questions or inquiries
  • Review and process booking requests
  • Confirm availability and event details
  • Prepare a soft play setup based on your selected package and preferences
  • Communicate with you about your event
  • Improve our customer service and website experience

Consent

By submitting a contact form, booking inquiry form, or communicating with us, you consent to Play District Soft Play Rentals collecting and using your information for the purpose of responding to your inquiry and providing our services.

Sharing Your Information

We do not sell or rent your personal information. We may only share your information when necessary to provide our services, comply with legal requirements, or protect our business and customers.

Uploaded Files and Inspiration Photos

If you upload inspiration photos or files through our booking form, we use them only to better understand your event style, theme, or setup preferences. Please avoid uploading sensitive personal information that is not needed for your booking request.

Website Cookies and Analytics

Our website may use basic cookies or similar technologies to improve website functionality and user experience. If analytics tools are used, they help us understand general website activity, such as page visits and user interactions.

How We Protect Your Information

We take reasonable steps to protect the personal information you share with us from unauthorized access, misuse, loss, or disclosure. However, no online method of transmission or storage is completely secure.

How Long We Keep Your Information

We keep your information only as long as needed to respond to your inquiry, manage your booking, provide our services, maintain business records, or meet legal and administrative requirements.

Accessing or Updating Your Information

You may contact us to request access to, correction of, or deletion of your personal information, where applicable.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Play District Soft Play Rentals
Email: hello@playdistrict.ca
Serving Calgary, Alberta and nearby areas