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Frequently Asked Questions

FAQS

Play Guidelines

Our soft play equipment is designed for little ones aged 6 months to 5 years old, while our bouncy castles and other equipment are suitable for children ages 3 to 13. If you’re unsure which setup is best for your event, feel free to reach out, we’re always happy to help.
Yes, we kindly ask that adult supervision is provided at all times while children are using the equipment.
Our team takes care of delivery and setup, but supervision during the event remains with the parent or host.

Booking & Payments

Take a look at our packages and fill out the contact form, and we’ll be in touch shortly to help confirm your booking.
If you’re unsure which package fits best, feel free to reach out, we’re always happy to guide you. You can email us at hello@playdistrict.ca or message us on Facebook or Instagram.
When contacting us, please include your preferred date and time, selected package, venue details, and party theme. You’re also welcome to share any inspiration photos or ideas, we’d love to see what you have in mind!
To reserve your event date, a $130 security deposit is required. This deposit confirms your booking and also serves as coverage for any potential damage to the equipment.
Please note that the deposit is separate from your rental total. Once your event has concluded and all items have been inspected, the deposit will be refunded accordingly.
Full payment is required at least 15 days before the event.
Yes, a damage deposit of $130 is required with your booking. This helps ensure that all equipment is returned in the same lovely condition it was delivered.
After your event, we will inspect the equipment and your deposit will be returned via e-transfer within 24 hours, provided everything is in good condition.
Bookings are non-refundable, but we understand that plans can change.
You may reschedule your event within 12 months of your original booking date, subject to availability. Time adjustments are often easier to accommodate, especially with one week’s notice.
To ensure we can provide the same level of care, preparation, and quality for every event, we do have a minimum booking requirement. Our minimum rental amount is $499.00.
This allows us to thoughtfully prepare each setup so your little guests can enjoy a safe and wonderful play experience.

Delivery & Setup

Our team typically begins deliveries around 9:00 AM and completes pickups by 8:00 PM, seven days a week, including holidays.
If your venue has specific access times, just let us know and we’ll happily coordinate with you.
If delivery or pickup is needed outside our regular hours, it may be accommodated for an additional $30 per hour, with advance notice.
Our standard rental includes 5 hours of playtime, not including setup and takedown.
If you’d like additional time, we’re happy to extend your rental when availability allows. Extra hours may be added for a small additional fee.
We usually arrive about one hour before your event to begin setup so everything is ready for your guests.
Setup and takedown typically take up to 1-2 hours, depending on your package and any additional décor or customizations.
If there are factors that may affect setup, such as stairs or limited parking, please let us know in advance so we can plan accordingly.
At this time, we do not offer customer pickups. Our team handles delivery, setup, and takedown to ensure everything is installed safely and properly.

Space & Venue

Each item has its own size and height requirements, so we recommend measuring your space in advance, especially ceiling height.
The setup area should be flat and clear of debris or obstacles.
We also kindly ask that furniture and personal items are moved before our arrival, as our team is unable to move belongings for liability reasons.
If the space is smaller than expected due to obstacles like posts or low lighting, we will do our best to adjust the layout.
While the setup may look slightly different, the safety of the children will always be our top priority.
If space is limited, we may also divide the play pieces into two nearby areas to keep the space comfortable and open.
At this time, we specialize in indoor events only. Calgary’s weather can be quite unpredictable, and focusing on indoor setups allows us to keep our equipment clean, safe, and in the best condition for every family.
Our soft play setups work wonderfully in homes, community halls, party venues, and event spaces.
Yes, we have a few simple guidelines to help keep everyone safe and our equipment in excellent condition.
To prevent staining or damage, we kindly ask that face paint and other mess-prone items such as glitter, slime, paint, markers, crayons, temporary tattoos, silly string, and confetti are not used in the play area. If cleaning or repairs are required due to prohibited items, additional costs may apply starting at $50.
For safety, please ensure that no sharp objects (such as pens, pencils, or jewelry) are brought into the play area. If a child uses essential items like eyeglasses or hearing aids, we kindly ask for close adult supervision.

General play guidelines include:

  • No shoes or high heels
  • No chairs on the mats
  • No food, sweets, or drinks in the play area
  • No face paint, glitter, slime, or similar materials
  • No sharp objects
  • No pets
  • No crayons or markers
Additional guidelines will be provided in your rental agreement.
All equipment is thoroughly cleaned and sanitized before every event, and light cleaning is done during pickup.
We simply ask that equipment is returned in good condition. If excessive cleaning is required (for example from glitter, food stains, or damage), additional cleaning fees may apply.

Service Area

We proudly serve Calgary and nearby areas. Delivery within Calgary city limits is included in our package pricing.
If your event is outside Calgary, we’d still love to help if we can. Just send us your location and we’ll happily provide a delivery quote based on distance.
For larger events, we may also travel outside Calgary. Feel free to reach out to discuss your event details.
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